var screenHeight=window.screen.availHeight;var screenWidth=window.screen.availWidth;var colorDepth=window.screen.colorDepth;var timeNow=new Date();var referrer=escape(document.referrer);var windows,mac,linux;var ie,op,moz,misc,browsercode,browsername,browserversion,operatingsys;var dom,ienew,ie4,ie5,ie6,moz_rv,moz_rv_sub,ie5mac,ie5xwin,opnu,op4,op5,op6,op7,saf,konq;var appName,appVersion,userAgent;var appname=navigator.appName;var appVersion=navigator.appVersion;var userAgent=navigator.userAgent.toLowerCase();var title=document.title;var checktoggle=1;var DOM="default";windows=(appVersion.indexOf('Win')!=-1);mac=(appVersion.indexOf('Mac')!=-1);linux=(appVersion.indexOf('Linux')!=-1);if(!document.layers)
{dom=(document.getElementById)?document.getElementById:false;}else{dom=false;}
if(document.getElementById)
{DOM="default";}else if(document.layers){DOM="NS4";}else if(document.all){DOM="IE4";}
misc=(appVersion.substring(0,1)<4);op=(userAgent.indexOf('opera')!=-1);moz=(userAgent.indexOf('gecko')!=-1);ie=(document.all&&!op);saf=((userAgent.indexOf('safari')!=-1)||(navigator.vendor=="Apple Computer, Inc."));konq=(userAgent.indexOf('konqueror')!=-1);if(op){op_pos=userAgent.indexOf('opera');opnu=userAgent.substr((op_pos+6),4);op5=(opnu.substring(0,1)==5);op6=(opnu.substring(0,1)==6);op7=(opnu.substring(0,1)==7);}else if(moz){rv_pos=userAgent.indexOf('rv');moz_rv=userAgent.substr((rv_pos+3),3);moz_rv_sub=userAgent.substr((rv_pos+7),1);if(moz_rv_sub==' '||isNaN(moz_rv_sub)){moz_rv_sub='';}
moz_rv=moz_rv+moz_rv_sub;}else if(ie){ie_pos=userAgent.indexOf('msie');ienu=userAgent.substr((ie_pos+5),3);ie4=(!dom);ie5=(ienu.substring(0,1)==5);ie6=(ienu.substring(0,1)==6);}
if(konq){browsercode="KO";browserversion=appVersion;browsername="Knoqueror";}else if(saf){browsercode="SF";browserversion=appVersion;browsername="Safari";}else if(op){browsercode="OP";if(op5){browserversion="5";}else if(op6){browserversion="6";}else if(op7){browserversion="7";}else{browserversion=appVersion;}
browsername="Opera";}else if(moz){browsercode="MO";browserversion=appVersion;browsername="Mozilla";}else if(ie){browsercode="IE";if(ie4){browserversion="4";}else if(ie5){browserversion="5";}else if(ie6){browserversion="6";}else{browserversion=appVersion;}
browsername="Internet Explorer";}
if(windows){operatingsys="Windows";}else if(linux){operatingsys="Linux";}else if(mac){operatingsys="Mac";}else{operatingsys="Unkown";}
function doRand()
{var num;now=new Date();num=(now.getSeconds());num=num+1;return num;}
function getCookie(name){var crumb=document.cookie;var index=crumb.indexOf(name+"=");if(index==-1)return null;index=crumb.indexOf("=",index)+1;var endstr=crumb.indexOf(";",index);if(endstr==-1)endstr=crumb.length;return unescape(crumb.substring(index,endstr));}
function deleteCookie(name){var expiry=new Date();document.cookie=name+"="+"; expires=Thu, 01-Jan-70 00:00:01 GMT"+"; path=/";}
function browserObject(objid)
{if(DOM=="default")
{return document.getElementById(objid);}else if(DOM=="NS4"){return document.layers[objid];}else if(DOM=="IE4"){return document.all[objid];}}
function switchDisplay(objid)
{result=browserObject(objid);if(!result)
{alert("Invalid Display Object: "+objid+"\nPlease make sure that all correct display objects are on the page");return;}
if(result.style.display=="none")
{result.style.display="";}else{result.style.display="none";}}
function displayObject(objid)
{result=browserObject(objid);if(!result)
{alert("Invalid Display Object: "+objid+"\nPlease make sure that all correct display objects are on the page");return;}
result.style.display="";}
function hideObject(objid)
{result=browserObject(objid);if(!result)
{alert("Invalid Display Object: "+objid+"\nPlease make sure that all correct display objects are on the page");return;}
result.style.display="none";}
function htmlize(str){str=str.replace(/\&/g,"&amp;");str=str.replace(/\</g,"&lt;");str=str.replace(/\>/g,"&gt;");str=str.replace(/\"/g,"&quot;");str=str.replace(/\n/g,"<br/>\n");return str;}
function writeMessage(towrite){if(browsercode=="OP"){window.parent.contentframe.writeToDiv(towrite);}else if(browsercode=="SF"){writeToDivSaf(towrite);}else{writeToDoc(towrite);}}
function writeToDoc(data){window.parent.contentframe.window.document.write(data);if(typeof(scrollBy)!="undefined")
{window.parent.contentframe.window.scrollBy(0,6000);}else if(typeof(scroll)!="undefined"){window.parent.contentframe.window.scrollBy(0,6000);}}
function clearDoc(){if(browsercode=="OP"){window.parent.contentframe.clearDiv();}else{window.parent.contentframe.window.document.close();window.parent.contentframe.window.document.open();window.parent.contentframe.window.document.clear();window.parent.contentframe.window.document.write("");}}
function writeToDiv(data){divobj=browserObject("buffer");divobj.innerHTML=divobj.innerHTML+data;if(typeof(scrollBy)!="undefined")
{window.scrollBy(0,6000);}else if(typeof(scroll)!="undefined"){window.scrollBy(0,6000);}}
function writeToDivSaf(data){divobj=parent.contentframe.document.getElementById("buffer");divobj.innerHTML=divobj.innerHTML+data;if(typeof(scrollBy)!="undefined")
{window.scrollBy(0,6000);}else if(typeof(scroll)!="undefined"){window.scrollBy(0,6000);}}
function clearDiv(){divobj=browserObject("buffer");divobj.innerHTML="";}
function addBookmark(title,url){if(window.sidebar){window.sidebar.addPanel(title,location.href,"");}else if(document.all){window.external.AddFavorite(location.href,title);}else if(window.opera&&window.print){return true;}}
function popupInfoWindow(url){screen_width=screen.width;screen_height=screen.height;widthm=(screen_width-400)/2;heightm=(screen_height-500)/2;window.open(url,"infowindow"+doRand(),"toolbar=0,location=0,directories=0,status=0,menubar=0,scrollbars=1,resizable=1,width=400,height=500,left="+widthm+",top="+heightm);}
function jumpLanguage(selObj)
{languageid=selObj.options[[selObj.selectedIndex]].value;window.location.href='index.php?languageid='+languageid;}
var xmlhttp;var xmlaction="";function loadXMLHTTPRequest(url){if(window.XMLHttpRequest){xmlhttp=new XMLHttpRequest();xmlhttp.onreadystatechange=processStatusChange;xmlhttp.open("GET",url,true);xmlhttp.send(null);}else if(window.ActiveXObject){xmlhttp=new ActiveXObject("Microsoft.XMLHTTP");if(xmlhttp){xmlhttp.onreadystatechange=processStatusChange;xmlhttp.open("GET",url,true);xmlhttp.send();}}}
function processStatusChange(){if(xmlhttp.readyState==4){if(xmlhttp.status==200){if(xmlaction=="irsfetch")
{irsObject=browserObject("irsui");if(irsObject)
{irsObject.innerHTML=xmlhttp.responseText;}}}}}
var irsContents="";function startIRSTimer()
{if(document.submitticket.message.value!=irsContents&&document.submitticket.message.value!="")
{displayObject("irsui");xmlaction="irsfetch";loadXMLHTTPRequest(swiftpath+"index.php?_m=knowledgebase&_a=irsfetch&randno="+doRand()+"&query="+escape(document.submitticket.message.value));irsContents=document.submitticket.message.value;}
setTimeout('startIRSTimer();',2000);}
function submitTicketResetClick(){if(document.getElementById("tableSubmitTicketError")){location.href=submitTicketPath;return(false);}
var form=document.getElementById('frmsubmitticket');form.reset();}